EC15564
Workmanship
We understand the importance of providing our customers with a solar installation that is reliable and durable. That's why we offer a 20-year workmanship warranty on our installations, which covers any issues that may arise due to poor workmanship. Our warranty gives customers the assurance that they are making a smart investment in their energy future, and that any potential issues with their solar panels will be taken care of at no additional cost for the next two decades. This is just one of the many ways we stand behind the quality of our work and strive to provide our customers with the best possible solar installation experience.
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Fix or Replace
We are committed to providing our customers with the highest level of satisfaction when it comes to the products we install. That's why we offer a 48-hour fix or replace guarantee for any faulty products that we install. If we are unable to fix the issue, we will replace the product and deal directly with the manufacturer on behalf of our customers, valid for up to the manufacturer's warranty. Our guarantee ensures that our customers have the peace of mind that comes with knowing that any issues with their products will be dealt with quickly and efficiently. In the rare instance that we are not able to fix or replace the faulty product within 48 hours, we will pay our customers' bill for the period of time they were waiting for assistance. Our commitment to our customers goes beyond just the initial installation, and we are dedicated to providing them with the best possible experience with Talk Energy.
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Savings Guarantee
We take pride in providing our customers with accurate and reliable projections for their solar system's performance. That's why we use a software called Pylon Observer, which utilizes the facts and figures of production in line with those of the Clean Energy Council, to create our proposals. Our savings guarantee ensures that customers can have peace of mind that their system will perform as projected in their Pylon Observer proposal. In the unlikely event that the system does not meet the projected performance figures, we will compensate the customer for the difference in their savings and what was initially outlaid. This guarantee is a testament to our commitment to providing our customers with the best possible solar installation experience, backed by accurate and reliable projections that they can trust.
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Price Match
We understand the importance of providing our customers with the best possible value for their investment in solar energy. That's why we offer a price match guarantee to ensure that our customers are getting the most competitive pricing in the market. If a customer receives a quote for identical equipment from another electrical company prior to installation, we will honour a price match to ensure that our customers are receiving the best value for their investment. Our price match guarantee is just one of the many ways we demonstrate our commitment to providing our customers with a hassle-free solar installation experience. At Talk Energy, we believe that our customers deserve the best possible service and value, and we stand behind our promise to deliver both.
Energy Assessment
Return on investment is usually the main reason most households transition towards renewables, saving the planet is a noble afterthought. We factor in your current and future electricity use, divide your underestimated savings by your initial outlay or repayments and only recommend a system that's guaranteed to net you a profit in the first 5 years. It's a recipe for guaranteed returns upwards of 200%
Distributor Application
Your electricity distributor ultimately has the final say on whether or not your current infrastructure can safely handle the power plant you're putting on your home. The rules and regulations change often so it's important you choose an installer who knows what they're talking about when processing your application.
hint: we know what we're talking about.
Installation
Our installation teams take great pride in their work because we promote a culture that rewards hard work and integrity. We've developed great processes and even better people so we can comfortably back our work with industry leading warranties and guarantees on our workmanship
Aftercare
Our aftercare department is available to provide you with all things post installation. They will help you register warranties and guide you through any issues with connecting Wi-Fi monitoring. If you provide access, they will even be able to monitor your systems performance remotely. You'll most likely get a courtesy call from them post installation.
